Look...Mr. Wooley's a tech geek.....he did my homework for me....

1. a
2. a
3. B2B
4. disintermediation
5. false
6. false
7 c
8. technology-enabled relationship management
9. market segmentation
10. electronic bill presentment
11. d
12. digital rights management
13. false
14. true
15. true
16. dynamic web pages

Oops.....

Decapitated mouse anyone?